Returns
Returns & refunds.
Placeholder policy — replace each section with your confirmed returns terms before launch.
Return window
The length of the return window will be published here once confirmed.
Hygiene conditions
For hygiene reasons, underwear can usually only be returned unopened, unworn and in its original packaging. Final conditions to be confirmed.
How to start a return
Contact us with your order number and we'll guide you through the process.
Refunds
Refunds are issued to the original payment method once the return has been received and checked. Processing times to be confirmed.
Your statutory rights
Nothing in this policy affects your statutory rights as a consumer in the United Kingdom.